Shipping policy
We currently ship exclusively within the United Kingdom.
Order Processing
All orders are processed within 1–2 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Options
We offer the following delivery services:
• Standard Delivery: 2–5 business days
• Express Delivery: 1–2 business days
Please note that delivery times are calculated from the date of dispatch, not the date the order is placed.
Shipping Rates
• Standard Delivery: £4.99
• Express Delivery: £9.99
• Free Standard Delivery on all orders over £150.
Shipping costs are displayed at checkout before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number, allowing you to monitor your delivery in real time.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to severe weather, courier service disruptions, or other circumstances beyond our control.
Delivery Address
Please ensure that your shipping address is accurate before placing your order. We cannot be held responsible for delays or additional charges resulting from incorrect or incomplete address information.
Damaged or Lost Orders
If your order arrives damaged or has not been delivered within the expected timeframe, please contact our Customer Support team within 7 days of the estimated delivery date. We will investigate the issue promptly and, where appropriate, arrange a replacement or issue a refund in accordance with our Return Policy.
Thank you for choosing our store. We are committed to delivering every order safely, promptly, and with the premium service you expect.